Unlock Failed:This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.

• The device is not eligible for unlock. (Order the Unlock Service from Unlocktvtstorecm)

WARNING: It is very important to mention that the customer has to have data when attempting to perform the unlock, either 3G, 4G or wi-fi but data on the phone. If there is no data the unlock will be unsuccessful.

Once a device has been whitelisted we will not be responsible for unsuccessful unlocks.

If customer has changed the original software or IMEI we will not be responsible for the app not to work (Do not install custom firmware like Avatar or Cyanogen  before unlock your phone). 

If customer cannot find the app on its phone he can easily go to applications and make it visible but a Hard Reset will always bring the app back to the phone.

Before place your order try to use the application and make sure it show "Not Eligible for Unlock",

if you see "Communication Error" or "Server not responding. please try again later." do not order until you find a way for your phone to communicate properly with server. It is mandatory to check before ordering

if your phone have "Server not responding. please try again later." issue. If the answer is yes then you can try to fix this error by performing a hard reset on your phone, or upgrading his firmware. Again make sure your phone can communicate with "Device Unlock App" server BEFORE place your order.